Russ Hadick & Associates has partnered with a southwest Ohio Company to find and qualify candidates for their Data Center Service Delivery Manager position. This person will be the 'Service Delivery' manager for specific business area, interfacing with IT and business partners to own Service delivery, work delivery and operational reporting. The candidate will build & maintain strong relations with the Business and IT partners through the development of mutual trust and transparent reporting Act as an interface between the company, technical teams, IT and business partners for service delivery and work requests. This person will play a key role in the deployment of the company strategy & Plans. The candidate will act as an escalation point for Operational Delivery where this is required outside Standard Operating Procedures (SOPs). Also the person will lead reviews of performance against Service Level Agreements (SLAs) & KPIs to IT and /Business Partners through operational reporting and service review.
Requirements: Candidates will need previous Management of Technical team required in a large complex organization. This person will need suitable and relevant experience in an IT-related position, preferably in management of a blue-chip operational network environment. Candidates will need solid experience in process development, deployment, operation, and continual service improvement programs
